Welcome to KAPOCUP (“Company”, “we”, “our”, or “us”).

We respect your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit inquiries, request quotations, or communicate with us.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Information You Voluntarily Provide

When you:

  • Submit contact forms
  • Request a quotation
  • Send inquiries
  • Contact us via email or WhatsApp
  • Subscribe to newsletters

We may collect:

  • Name
  • Company name
  • Email address
  • Phone number
  • Country/Region
  • Product requirements
  • Uploaded files or artwork
  • Other business-related information

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring website
  • Pages visited
  • Visit duration
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Provide quotations
  • Process OEM/custom packaging requests
  • Improve our website and services
  • Communicate regarding products or services
  • Analyze website traffic and user behavior
  • Prevent fraud or abuse
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies, including:

  • Essential cookies
  • Analytics cookies
  • Performance cookies
  • Marketing or advertising cookies

These technologies help us:

  • Understand visitor behavior
  • Improve website performance
  • Optimize advertising campaigns
  • Enhance user experience

You may disable cookies through your browser settings.

4. Third-Party Services

We may use trusted third-party services, including:

  • Google Analytics
  • Google Ads
  • Meta/Facebook Pixel
  • WhatsApp
  • Email marketing tools
  • Cloud hosting providers

These providers may process limited data as necessary to provide their services.

We are not responsible for the privacy practices of third-party websites or services.

5. International Data Transfers

As a global packaging manufacturer, your information may be processed or stored in countries outside your own jurisdiction.

By using our website, you consent to such international data transfers where legally permitted.

6. Data Retention

We retain personal information only as long as necessary for:

  • Business communication
  • Quotation management
  • Customer service
  • Legal compliance
  • Legitimate business purposes

When no longer required, information will be securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Misuse
  • Loss

However, no internet transmission or storage system can be guaranteed 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to data usage
  • Withdraw consent
  • Request data portability

To exercise these rights, please contact us.

9. GDPR & International Compliance

If you are located in the European Economic Area (EEA), we process personal data under lawful bases including:

  • Consent
  • Legitimate interests
  • Contractual necessity
  • Legal obligations

We aim to comply with applicable privacy laws including GDPR and CCPA where relevant.

10. Children’s Privacy

Our website and services are intended for business users and are not directed toward children under 13 years old.

We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon posting on this page.

We encourage users to review this page regularly.

12. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Company Name: KAPOCUP
Website: www.kapocup.com
Email: [email protected]